Delivery charges are not included in the price of the items, unless otherwise specified. Packages are generally dispatched within 3-5 days after receipt of payment. All items ordered are shipped using the best method available for your location. Delivery charges are based on a combination of weight, packaging and location. Most items under 2kg will be shipped via Royal Mail.

Please also note: For goods shipped out of the UK, additional import charges and Value Added Tax (VAT) may be applied on delivery, it is the responsibility of the customer to cover these costs.

All products will be delivered to the address that you indicate on the “Check Out" page. Risk of damage to or loss of the products shall pass to you at the time of delivery even if the products have not been received by you in person.

During the normal course of business we will aim to have all items delivered within a 5 day timeframe. However, please note in busier peak periods such as mid summer (Late July through to August) and at Christmas (December) this turnaround time may increase – please allow up to 30 days for delivery.

If your order is time critical please contact us to see if it is possible to make special arrangement. If you have not received your goods within 30 days of placing the order please contact us.

If goods are out of stock or there is any other reason why the delivery will be delayed, you will be contacted to either accept a refund, alternative product or to discuss an alternative delivery time. Payment for goods by cheque & postal order will not be dispatched until all funds are cleared through our bank.

Please ensure you use a valid and current e-mail address when ordering, as you will receive all confirmation and reference numbers relating to your purchase by e-mail. Retain these details until your order has been delivered and please quote these details in any correspondence to us regarding your order.